About the Role
We are seeking to recruit a Senior Adviser within the Student Recruitment and Support team in The Open University in Scotland. You will play an important role in supporting students by providing information and advice in response to a wide variety of enquiries through multiple contact channels.
To apply for this role please submit the following:
• CV
• A personal statement that clearly identifies how you meet the criteria in the person specification. Please ensure that you provide relevant examples as evidence to support your statements. The selection panel will consider how well the information you provide demonstrates that you meet the criteria in the person specification.
You will receive updates regarding your application from careers@open.ac.uk. Please ensure this email address is added to your list of trusted senders. Please also keep an eye on your junk folder to ensure you do not miss any important updates regarding this role.
If you have any queries relating to the recruitment process, please email Scotland-Recruitment@open.ac.uk quoting the vacancy reference number.
Key Responsibilities
The full summary of duties and person specification can be found within the Job Description.
Skills and Experience
• Able to communicate effectively, with empathy, by phone and in writing
• Commitment to providing a first-class service to students
• Competent user of Microsoft Office packages (plus bespoke University customer relationship management systems)
• Experience of working positively and effectively with others
• Able to receive and process information quickly and accurately
• Well-developed skills in organising self (tasks, priorities, and time) and working in a structured environment
• Knowledge of, and commitment to, equality and diversity
Essential Requirements
Education, qualifications and training
• A good standard of general education including Standard Grade Maths and English at Grade C or above, or equivalent.
Knowledge, work and other relevant experience
• Experience of answering and actioning complex and diverse queries, using a wide range of information sources.
• Experience of providing information and advice and the ability to transfer this experience to a higher education context.
• Ability to maintain own knowledge bank in a coherent and systematic way and carry out research as necessary.
• Ability to identify deficiencies in information sources and take proactive measures to improve and enhance clarity and accuracy for service delivery.
The full summary of duties and person specification can be found within the Job Description.
