Change your career, change lives
The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).
About the Role
Working in the Assessment Operations Centre in Tuition, Assessment, Curriculum and Quality, you will deliver comprehensive administrative support across a range of assessment and results processing activities, in accordance with agreed schedules and service standards.
Working as part of a team, your responsibilities will include processing Special Circumstances submissions, supporting the co-ordination of result determination meetings, administering results, and providing consistent administrative and operational support throughout the result determination cycle.
The Assistant serves as a first point of contact for colleagues and stakeholders, offering accurate and timely information on result determination processes and related activities as appropriate.
Key Responsibilities
- Support the delivery of processes and operations that support result determination activities.
- Maintain records, document management, and providing a quality service to customers.
- Respond to telephone and email queries from staff and students on a range of matters, including responding to module result enquiries or checks.
- Maintain a good knowledge of relevant OU policy and procedures.
- Act as deputy to the Co-ordinator as required to support peak activities.
- Contribute to building a flexible culture within the sub-unit.
- Use systems and processes effectively to support the delivery of services to internal and external customers.
About You
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A good standard of written and spoken English, together with numeracy skills appropriate to the role.
- Experience of working in a customer-focused environment, providing information, advice and guidance.
- Experience of working as part of a team towards a common goal.
- IT experience including using Outlook, Word, and Excel to complete everyday tasks and an ability to learn a variety of IT packages.
- Ability to undertake high volumes of routine tasks.
- Good organisational and prioritisation skills.
- An appreciation of the need for strict confidentiality, and to maintain high standards of security.
- Ability to pay attention to detail and to maintain accurate records.
- Ability to carry out the role in a way that is consistent with equality legislation and University policies.
Support with your application
If you have any questions, or need support or adjustments relating to your application, the recruitment process, or the role, please contact us on 01908 541111 or email careers@open.ac.uk quoting the advert reference number.
What's in it for you?
At The Open University, we offer a range of benefits to recognise and reward great work, alongside policies and flexible working that contribute towards a great work life balance. Get all the details of what benefits we offer by visiting our Staff Benefits page (clicking this link will open a new window).
Flexible working
We are open to discussions about flexible working. Whether it’s a job share, part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you.
Work location
It is anticipated that a hybrid working pattern can be adopted for this role, where you can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be approximately once per week.
Next steps in the Recruitment process
Interviews are anticipated to take place 27/28 August. Candidates will be invited to attend a panel interview and complete an Excel task.
Early closing date notification
While most roles will remain open until the advertised closing date, applications may be reviewed on an ongoing basis. In some cases, vacancies may close earlier if a sufficient number of suitable applications have been received and equality impacts have been appropriately considered. All roles will remain advertised for a minimum of one week before any early closure is implemented.
If you have started an application or were in the process of applying when the advert closed, we encourage you to get in touch. We are committed to understanding individual circumstances and can offer further support where needed, including reasonable adjustments for applicants with protected characteristics.
How to apply
To apply for this role, please submit the following as separate documents;
- CV
- Supporting statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.
You can view your progress and application communications when you are logged into our recruitment system. Please check your spam/junk folders if you do not receive associated email updates.
