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About the Role

As an Assistant, Assessment Operations provide support in the delivery of a wide range of administrative activities associated with the delivery of assessment that ensure Tutor Marked Assignments (TMA), Computer Marked Assignments (CMA), Computer Marked Examinations (CME), End of Module Assessments (EMA), Remote Exams (RE), System Parameters, Academic Conduct and associated activities are processed to agreed schedules and service levels.  You will also act as the first point of contact for OU colleagues, providing information, advice and guidance on assessment activities, as appropriate.

Key Responsibilities

• Delivery of processes and operations that support assessment activities for TMA, CMA, CME, EMAs and examinations.
• Delivery of processes and operations that support activities for maintaining assessment records, document management and a quality service to customers, both internal and external.
• Respond to telephone and email queries from staff and students on a range of matters, including responding to module result enquiries or checks.
• Maintain a good knowledge of relevant OU policy and procedures.
• Act as deputy to the Co-ordinator as required to support peak activities.
• Contribute to building a flexible culture within the sub-unit.
• Use systems and processes effectively to support the delivery of services to internal and external customers.

About You

Essential:

• Good general education including a high standard of written and spoken English.
• English and Mathematics to O level/GCSE grade ‘C’ standard (or equivalent).
• Experience of, or interest in, working in a customer focused environment, providing information, advice and guidance.
• Experience of working as part of a team towards a common goal.
• IT experience including using Outlook, Word, Excel to complete everyday tasks and an ability to learn a variety of IT packages.
• Ability to undertake high volumes of routine tasks.
• Good organisational and prioritisation skills.
• An appreciation of the need for strict confidentiality, and to maintain high standards of security.
• Ability to pay attention to detail and to maintain accurate records. 
• An awareness of and commitment to equal opportunities and diversity.

Support with your application

If you have any questions, or need support or adjustments relating to your application, the recruitment process, or the role, please contact us on 01908 541111 or email careers@open.ac.uk quoting the advert reference number.

What's in it for you?

At The Open University, we offer a range of benefits to recognise and reward great work, alongside policies and flexible working that contribute towards a great work life balance. Get all the details of what benefits we offer by visiting our Staff Benefits page (clicking this link will open a new window).

Flexible working

We are open to discussions about flexible working. Whether it’s a job share, part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you.

It is anticipated that a hybrid working pattern can be adopted for this role, where you can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be approximately twice a month.

Next steps in the Recruitment process

Interviews are anticipated to take place w/c 17 November 2025.

Early closing date notification

We may close this job advert earlier than the published closing date where a satisfactory number of applications are received. We would therefore encourage early applications.

How to apply

To apply for this role, please submit the following as separate documents;
•    CV 
•    Supporting statement, up to 1,000 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.

You can view your progress and application communications when you are logged into our recruitment system.  Please check your spam/junk folders if you do not receive associated email updates.