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About the Role

As Lead Analyst, ERP Products, you will manage a team of four SAP analysts, providing coaching, development, and performance oversight while setting clear objectives. The role requires closely working with business partners to gather precise requirements and acting as a technical Product Owner within Agile/Scrum frameworks. Responsibilities include estimating and planning analysis efforts, allocating and monitoring tasks in collaboration with Delivery Managers, and ensuring the team delivers high-quality work on time.

Key Responsibilities

• Producing and agreeing resource estimates and project stage schedules; monitoring progress against these estimates and schedules, reporting progress in a timely manner
• Monitoring the quality of analysis work, ensuring that it is delivered in accordance with IT methods and processes and conforms to standards
• The post-holder will actively participate in the work of their team by providing production support, systems analysis, specification design, business process modelling and improvement, systems configuration, and documentation support as appropriate (detailed requirements for projects/gap analysis as examples)
• Supervising analysts in a line management capacity including providing coaching, guidance & motivation to the team and advising management of training and recruitment requirements
• Monitoring and recommending evidence-based improvements to standards and process as part of continual improvement
• Lead the analysis tasks on funded projects
• Create, update and embed processes around daily triage calls and manage/maintain reports within Azure DevOps for KPI reporting to Digital Services Leadership
• Liaise, manage and work in collaboration our Tech Partner NTT Data for the day-to-day management of operations across the ERP Product Team
• Support the ERP analyst team’s regular monitoring and incident resolution for the staff and student data SAP integration processes

About You

Essential:

• Holds a degree/equivalent professional qualification or demonstrable and proven track record in Business Analysis
• Experience in working in an Agile / Scrum / Project environment, alongside overseeing business as usual activity
• Experience of coaching and build confidence in members of the team in a line management capacity
• Operational, transformational, and integration knowledge and experience of SAP systems and standards (SuccessFactors, S/4 Hana / S/4 Hana Business Warehouse, Ariba, Concur, SAP Payroll, Fiori, and SAP Analytics Cloud), SAP module enhancement, with experience of all stages of the development lifecycle from change proposals to post-implementation system support
• Experience of requirements definition, analysis and modelling to meet complex business needs
• Ability to manage conflicting stakeholder requirements to drive compromise and the right outcomes for the University to deliver the optimum sustainable and supportable solutions
• Practical experience of quality control and knowledge of theory in relation to the analysis and development life cycle
• Can quickly grasp business problems and convert into well-expressed requirement statements
• Ability to communicate effectively and develop relationships with all stakeholders including colleagues from Finance, Digital Services & People Services up to and including presenting to Director and Executive level colleagues
• Evidence of commitment to maintaining and improving processes and standards
• Evidence of a high level of personal performance and desire to improve performance
• Able to define objectives, prioritise, plan, allocate and monitor work, communicate plans and get commitment to their delivery managing expectations and utilising influencing & negotiation skills

Desirable:

• Experience of working on large scale SAP projects in a senior analyst role
• Broad knowledge of key Digital Services capabilities and developments

Support with your application

If you have any questions, or need support or adjustments relating to your application, the recruitment process, or the role, please contact us on 01908 541111 or email careers@open.ac.uk quoting the advert reference number.

What's in it for you?

At The Open University, we offer a range of benefits to recognise and reward great work, alongside policies and flexible working that contribute towards a great work life balance. Get all the details of what benefits we offer by visiting our Staff Benefits page (clicking this link will open a new window).

Flexible working

We are open to discussions about flexible working. Whether it’s a job share, part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you.

It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that some attendance in the office will be required when necessary and in response to business needs. We’d expect this to be on average once per week.

Next steps in the Recruitment process

We anticipate that interviews for this role will be taking place on-site at our Milton Keynes campus on 21 October 2025. 

Early closing date notification

We may close this job advert earlier than the published closing date where a satisfactory number of applications are received. We would therefore encourage early applications.

How to apply

To apply for this role please submit the following document(s):

• CV
• A personal statement of up to 1000 words. You should set out in your statement why you are interested in the role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job description

You can view your progress and application communications when you are logged into our recruitment system.  Please check your spam/junk folders if you do not receive associated email updates.