Change your career, change lives
The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education. Find out more about us and our mission by watching this short video (you will be taken to YouTube by clicking this link).
About the Role
We are looking for an innovative Systems Trainer to help with the training delivery of a new HR ticketing and case management system for Open University employees. The Trainer will assist the Training Lead with the design of all training materials, deliver both system and process training, and support employees during go-live.
Key Responsibilities
- Create comprehensive user guides to aid classroom sessions for both on system and off system activities.
- Create online material, such as eLearning, for learners to access after training and to assist new starters.
- Deliver training sessions on SAP SuccessFactors Enterprise Service Management and associated processes.
- Evaluate employee performance and report to line managers and key stakeholders.
- Prepare learning materials for training programs.
- Support learners to embed new system and processes into their day-to-day activities.
- Encourage learners on their change journey.
About You
Essential:
You will have prior experience as a Systems Trainer, in particular with evidence of the following:
Training Design & Delivery:
- Developing clear engaging training material such as user guides, eLearning and videos.
- Systems training, efficiently and rapidly learns new material.
- Strong presentation and facilitation skills, both in person and virtually.
Communication & Collaboration:
- Skilled at explaining complex systems and processes clearly.
- Communicate to various learning styles and adapt your training style accordingly.
- Excellent written and verbal communication skills.
Project & Time Management:
- You will be able to organise your time in order for you to prepare, deliver and feedback for multiple training sessions over consecutive days.
- Ability to manage multiple tasks and activities simultaneously.
You will also be able to travel to Milton Keynes on a regular basis for onsite classroom training and have a suitable space working from home to deliver virtual training sessions.
Desirable:
It would also be beneficial if you have knowledge or experience in the following areas:
- Recruitment processes and practices.
- SuccessFactors recruitment and onboarding, employee central and AskPS.
- SAP Enable Now.
- The change cycle and the impact of change on employees.
Support with your application
If you have any questions, or need support or adjustments relating to your application, the recruitment process, or the role, please contact us on 01908 541111 or email careers@open.ac.uk quoting the advert reference number.
What's in it for you?
At The Open University, we offer a range of benefits to recognise and reward great work, alongside policies and flexible working that contribute towards a great work life balance. Get all the details of what benefits we offer by visiting our Staff Benefits page (clicking this link will open a new window).
Flexible working
We are open to discussions about flexible working. Whether it’s a job share, part time, compressed hours or another working arrangement. Please reach out to us to discuss what works best for you.
It is anticipated that a hybrid working pattern can be adopted for this role, where the successful candidate can work from home and the office. However, as this role is contractually aligned to our Milton Keynes office it is expected that regular attendance in the office will be required when necessary and in response to business needs to facilitate the delivery of onsite classroom training as and when required.
Next steps in the Recruitment process
We anticipate that interviews for this role will be taking place early January 2026. As part of the selection process applicants will be asked to prepare a short presentation to be delivered during the interview. Full details will be provided to applicants that are progressed to interview.
Early closing date notification
We may close this job advert earlier than the published closing date where a satisfactory number of applications are received. We would therefore encourage early applications.
How to apply
To apply for this role please submit the following documents:
- CV
- A supporting statement of up to 1000 words. You should set out in your statement why you are interested in the role and provide examples of where your skills and experience meet the essential requirments for this role as detailed in the job description.
You can view your progress and application communications when you are logged into our recruitment system. Please check your spam/junk folders if you do not receive associated email updates.
