About the Role
We are seeking to recruit Student Recruitment & Support Advisers within the Open University in Scotland. You will be responsible for responding to enquiries about our courses, fees, and financial support, through to the administration of student’s registrations. You’ll also support students with a wide range of queries while they are on their course.
Flexible working
We are open to discussions about flexible working, whether it’s a job share, part time, compressed hours or another working arrangement, please reach out to us to discuss what may work for you and the role.
Work location
This role is contractually based in the Edinburgh office, but we do support hybrid working across our team. Currently, attendance in the office is required at least once a fortnight, with both the cost and travel time being the responsibility of the employee and not compensated by the University.
Please note that there will be more frequent attendance required for the initial 6-week training period as well as holiday leave being restricted during this period. Leave will also be restricted in the busy peak periods. Current peak periods are mid-August to late September, and January.
Key Responsibilities
• Be the first point of contact for students and enquirers, to provide information regarding registration, funding and study support at The Open University.
• To undertake administrative and operational processes to support student and enquirer requests.
• To work to a structured rota, which can be subject to on-the-day changes.
• Use university systems and databases to maintain student and enquirer records whilst following agreed operating procedures.
• A commitment to continuous improvement, developing your own skills and knowledge to maintain and improve personal performance.
The full summary of duties and person specification can be found within the Job Description
Skills and Experience
• Able to communicate effectively, both verbally and in writing.
• Recent experience of working in a customer facing environment.
• To follow documented information and procedures, using initiative in problem-solving, whilst recognising boundaries.
• Experience of working positively and effectively with others.
• Able to receive and process information quickly and accurately.
• Good organisational skills, including the ability to cope with heavy workloads in an often-high pressure environment.
Support with your application
If you need support or have any questions or requests for adjustments relating to your application, the recruitment process or the role, please contact Scotland Recruitment on 0131 226 3851 or email scotland-recruitment@open.ac.uk, quoting the vacancy reference number.
How to apply
Applications submitted via 3rd party websites will not be received.
To apply for this role please submit the following document/s;
• CV
• Supporting statement, up to 750 words, you should set out in your statement why you’re interested in this role and provide examples of where your skills and experience meet the required competencies for this role as detailed in the job and person specification.
You will need to have your documents ready ahead of submitting your job application. Please click on the apply now button below to be redirected to our job application page.
You will receive updates regarding your application from oucareers@open.ac.uk. Please ensure this email address is added to your list of trusted senders so it does not go to your junk folder. You can view your application communications on the candidate portal.
Early closing date notification
We may close this job advert earlier than the published closing date where a satisfactory number of applications are received. We would therefore encourage early applications.
